How long does the survey take?

Typically, the survey takes no more than an hour.

What are my responsibilities during the move?

• Provide the same details to all moving companies bidding for the job.
• Be present while your belongings are being packed.
• Take personal responsibility for valuable items like jewelry.
• Check and sign the inventory of your belongings.
• Ensure no prohibited items are packed. Ask your mover for a Customs advice sheet.

What can and can’t I take with me?

Discuss this with your mover, as Customs regulations vary by country. Generally, avoid shipping:

• Flammable items, liquids, foods, and perishable goods.
• Electrical goods that may not work in your new location (e.g., refrigerators, cookers). Check with your mover about specific items, like electronics or appliances, to avoid complications.

What about my car?

Import duties on cars can be high in some countries, making it costly to import. Others have strict emission or cleaning requirements. Always check with your mover about your destination’s regulations.

And what about my dog?

Plan ahead for your pet’s travel. Many movers use specialist firms for pet relocation. Different countries have specific quarantine and import regulations, especially for pets like birds. Discuss arrangements with your mover well in advance.

What items are not allowed?

Prohibited items include:

• Drugs, weapons, ammunition, and pornography (in some countries, even typical magazines are banned).

Can I pack my own belongings?

You can, but it may cause issues. Insurance typically won’t cover goods packed by the owner, and Customs may inspect packed items more thoroughly. If you must pack yourself, leave the cartons unsealed for inspection.

How long will packing take?

For a 2000 sq ft home, packing typically takes 2–3 days with a crew of 3-4 people. Discuss the timing with your mover if it’s critical.

Do I need insurance?

Yes, it’s highly recommended. Even with professional packing, your goods will be exposed to risks during transit. Insurance ensures you’re covered if anything happens to your belongings.

What type of insurance should I get?

Discuss options with your mover. Ensure you have comprehensive coverage based on your inventory, including full replacement costs.

How long will the journey take?

• Air freight: Approximately 14 days door-to-door.
• Sea freight:
  • Europe/USA: 4-6 weeks
  • Asia/USA: 6-8 weeks
  • Australia/USA: 8-12 weeks

What happens when my shipment arrives?

Your destination agent will contact you once your shipment arrives. They’ll handle Customs clearance, paperwork, and delivery to your new home. Be prepared to be present if Customs inspects your shipment. Once you arrive, contact the agent to arrange delivery—but don’t go on vacation, as any delays may incur additional fees!